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Campus phone system to be replaced by Cisco Unified Communications/VoIP

Unified communications

Library and Technology Services has launched a project to modernize and dramatically improve Lehigh’s communication services, starting with the replacement of the legacy campus PBX phone system. In September, we will begin the transition of phone services to Voice over Internet Protocol (VoIP), one component of an integrated Unified Communications (UC) system powered by Cisco, to be implemented over the next two years.

VoIP technology allows you to make voice calls using a network connection instead of a regular (or analog) phone line. During the fall of 2017, faculty and staff will start to receive new phones that meet or exceed the capabilities of their current phones.

Unified Communications extends the traditional phone and voice mail concept and offers a suite of related services and features. These include unified messaging (voicemail integration with email), instant messaging, video conferencing, fax services, softphone support, telepresence and call center. These features, along with Cisco Spark collaboration, presentation and conferencing tools, will be gradually introduced during the project.

To help with the transition to VoIP, LTS will offer users weekly training sessions and documentation. Videos and FAQs will be available online. For more information about the project, visit the Migration FAQ and watch for updates to our Unified Communications web page and in future email announcements.

LTS looks forward to enhancing the communications experience for the Lehigh community over the coming months.

Please direct inquiries to the Help Desk at 610-758-4357 or helpdesk@lehigh.edu.