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3 top tips for using Cisco voicemail

Most Lehigh faculty and staff have transitioned to Cisco Unified Communications and received their new Cisco phones. Here are the 3 top tips for making efficient use of Cisco voicemail.

How to check voicemail away from your phone

From another campus phone:

  1. Dial 8444.
  2. Enter * when the system answers.
  3. Follow the prompts to enter your ID (your voice mailbox/extension), followed by #, and your PIN followed by #.

From a non-campus phone:

  1. Dial 610-758-4444.
  2. Enter * when the system answers.
  3. Follow the prompts to enter your ID (your voice mailbox/extension), followed by #, and your PIN followed by #.

How to set up an extended absence greeting

The extended absence greeting is now called the Alternate Greeting. You can turn this type of greeting on for a specific time period when you are going to be away from the office for a day or more.

Your standard/regular greeting will not be deleted; when the alternate greeting is on, it simply overrides your standard/regular greeting.

You will be able to set an end date and time for when you want the alternate greeting to stop playing. At that time, your regular/standard greeting automatically returns. In the meantime, your alternate greeting may play a prompt to remind you that it’s active if you log into your mailbox by phone.

To set up an alternate greeting, log into your voice mailbox, then:

  1. Press 4 for setup options.
  2. Press 1 for greeting.
  3. Press 2 for alternate greeting.
  4. Press 1 to set an end date and time for your alternate greeting to stop automatically.
  5. Listen to the prompts that will step you through recording your alternate greeting.

How to permanently delete messages

Your new Cisco mailbox functions like the trash bin on your computer. It stores deleted messages until you instruct the system to permanently delete them. This is helpful because you can retrieve messages from the deleted bin if needed. However, deleted messages also count toward your mailbox storage limit, so it’s a good idea to permanently delete your messages on a regular basis.

To permanently delete messages, log into your voice mailbox, then:
1. Press 3 to review old messages (this will include save and deleted messages).
2. Press 2 for deleted messages.

  1.         Press 1 to review messages (you will hear all deleted messages).
  2.         Press 2 to erase (your deleted messages will permanently be deleted).

                    Press 1 to delete.
                    Press 2 to cancel.

If you have any questions about your new Cisco phone, please contact Debbie Henritzy at 610-758-5007 or Lizanne Hurst at 610-758-5014.