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ALERT: Scam callers spoofing '911' emergency services

phone scams

Lehigh has seen an increase in caller ID spoofing, a practice that allows a caller to masquerade as someone else by falsifying the number that appears on the recipient's caller ID display. Calls can appear to come from any phone number the caller wishes. Spoofing calls have been received through both the new Cisco and legacy campus phone systems.

The latest trend involves spoofed calls that appear to come from 911 emergency services. Considering the source, some recipients may be tempted to answer the call. If you do, be aware that the scam is designed to scare you into sharing personal information.

Please note:

  • If a 911 Call Center ever makes an outbound call, it comes in as a standard 10-digit phone number and you should refrain from answering calls with a simple “911” caller ID.
  • If you receive a call from someone who says that they are from 911 or other public safety department (police, fire, or EMS), ask them for the number they can be reached and call them back.
  • NEVER reveal personal information such as social security numbers, credit card details, or any type of password over the phone to unexpected callers.

For more about this and other spoofing scams, see the FCC’s guide on Spoofing and Caller ID.

If you have any questions, please contact the LTS Help Desk at 610-758-4357 or helpdesk@lehigh.edu.

Sincerely,
Library and Technology Services

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