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FootPrints issue tracking system upgrade on Nov. 14

On Tuesday, November 14, Library and Technology Services (LTS) will upgrade our request/issue tracking system FootPrints. This upgrade (from version 10 to version 12) should be largely transparent and will not significantly affect the interface for submitting issues. However, enhancements to the new version include:

  • A revised /help interface that includes a classroom technology submission form.
  • Updated options for submitting issues to Enterprise Systems.
  • A login link where you can view the tickets you submitted to any support area in LTS.
  • Better compliance with industry standards for IT service management.

Continue to submit requests via our Help web page at www.lehigh.edu/help. Note that active tickets in Footprints 10 will not be migrated, but will still be open and accessible via a link on the Help page.

FootPrints 12 will be available at https://www.lehigh.edu/footprints.

For more information and documentation, please see the FootPrints web page.

Please report any questions, problems, or unexpected behavior using this Google form, or contact the LTS Help Desk at 610-758-4357 or helpdesk@lehigh.edu.

Sincerely,

Library and Technology Services

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