Internet connectivity resources for remote work during COVID-19 pandemic

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Library and Technology Services (LTS) has compiled a list of resources that may help you in the event you lack adequate internet access in order to learn, teach, or work remotely. While LTS cannot endorse any one of the internet services providers (ISPs) listed here, nor can it provide setup or troubleshooting support for them, we suggest you explore the options carefully and choose what might work for your particular situation. Please contact ISPs directly if you have questions or need assistance with any of their plan offers.

View the Federal Communications Committee (FCC) Keep Americans Connected Pledge, stating that providers will waive late fees, not cutoff service for lack of payment, and open hotspots.

Internet Service Provider Plan Options

  • Comcast’s COVID-19 response offers free WiFi for 2 months to low income families plus all Xfinity hotspots are free to the public during this time.
  • Charter has a free Internet offer for 60 days.
  • Cox is increasing download speeds for its lowest-cost plans to 50 mb/s for the next 60 days. Income-qualified families can also receive a free month's broadband service through their Connect2Compete program ($9.95/month) after. More details at Cox's website.
  • AT&T’s COVID-19 response offers open hotspots, unlimited data to existing customers, and $10/month plans to low income families.
  • Verizon’s COVID-19 response entails no special offers, but follows the FCC agreement.
  • Service Electric Cable TV (SECTV) will offer free 10x5 Internet service for 90 days for new customers during this ongoing national emergency.
  • Spectrum is offering free broadband and Wi-Fi access for 60 days to households with K-12 and/or college students who do not already have a Spectrum broadband subscription at any service level up to 100 Mbps. To enroll call 1-844-488-8395. Installation fees will be waived for new student households. Spectrum is also making its Wi-Fi hotspots open across its footprint for public use.
  • Sprint’s COVID-19 response follows FCC agreement, provides unlimited data to existing customers, and, starting Tuesday, 3/17/2020, will allow all handsets to enable hotspots for 60 days at no extra charge.
  • T-Mobile’s COVID-19 response follows FCC agreement, plus unlimited data to existing customers, and, coming soon, will allow all handsets to enable hotspots for 60 days at no extra charge.
  • Internet Essentials from Comcast will increase speeds from 15/2 Mbps to 25/3 for all its customers.
  • Altice/Suddenlink response offers 30 MB internet to any new subscriber free for 60 days. No late fees or terminations for existing customers.

Source: EDUCAUSE https://library.educause.edu/topics/teaching-and-learning/online-learning

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