If you have ever submitted an online request for LTS Help (lehigh.edu/help), you have used our issue-tracking system, FootPrints. At the start of the year (on or around January 1, 2019), we will roll out a new system, Jira Service Desk, to better meet our needs for managing service requests and incidents.
Jira Service Desk offers:
On January 1, the LTS Help page (lehigh.edu/help) will change.
No action is needed on your part. After January 1, you will notice a new interface at lehigh.edu/help. Your help options remain the same -- you can always contact the LTS Help Desk for immediate assistance, and you can still Submit a help request for help via the new online form.
Please contact the LTS Help Desk at 610-758-4357 (HELP) or email@example.com if you have any questions.
The Jira Service Desk workgroup
Stacey Kimmel-Smith, project coordinator
Andy Januszak, lead admin
Glenn Piper, co-admin
Dan Schwartz, Atlassian sysadmin
Wayne Mery, FootPrints 12 and 10 admin
Library & Technology Services
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