New Library Services: Office delivery, a one-stop Help Desk, and more!

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New library services for fall with photo of library books

Lehigh Libraries has a number of exciting new changes for Fall 2019. In addition to campus-wide digital access to The New York Times and The Wall Street Journal and a brand new cafe in Fairchild Martindale Library, the Library also has new service changes designed to provide quicker, more convenient, and expanded access to library materials:

Skip the trip to the stacks by using our paging service. If time is at a premium, faculty and graduate students can now request shelved library books to be pulled and sent directly to them. When searching the library catalog for the titles you need, choose the “Request This” link next to the item location of any book to have the book delivered to your office mailbox.

Request a book for the library collection through Express Purchase. Express Purchase provides a way for students and faculty to request the expedited purchase of academic books and materials for all research, learning, and teaching needs within 3-5 business days for most items. Office delivery via campus mail is available for faculty and graduate students.

Need a book or article the library doesn’t have? Use Interlibrary Loan. Lehigh Libraries has recently expanded borrowing partnerships with other institutions for faster Interlibrary loan (ILL) services and higher fulfillment rates (97%). Fill out a request form, and books arrive in 2-5 days while articles, delivered digitally as PDFs, are typically available within 1-2 business days. Office delivery of books via campus mail is available for faculty and graduate students. Also, pickup is now available at both Linderman and Fairchild-Martindale libraries.

Receive library and technology help in one place. This summer, Fairchild-Martindale Library’s Help Desk and Circulation Desk merged into a single service point, providing a streamlined one-stop shop for assistance with any library or technology need. Additionally, computer repairs for faculty, staff, and students are located just a few steps away from the new Help Desk: Student Technology and Repair Service (STARS) is located on the 4th floor of Fairchild Martindale Library and you can now get to Computer Repair Services (CRS) from inside the library if you need to take your computer or other hardware in for service.

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