LTS Actions since the Spring 2016 Satisfaction Survey

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Expand Wired/Wireless Network Speeds and Coverage:

  • Steps have been taken to improve wired and wireless connections in the residential halls. LTS is piloting a new network architecture in Warren Square. This architecture provides for a wireless access point in each room and is connected to the building network at gigabit speeds. In addition, each access point has three built-in wired connections.
  • Updates as of December 31, 2017

  • Phase I of the Residential Hall Wireless Project was completed in August 2017 with Cent II, Drinker, Dravo, Richards, and Taylor all upgraded with our new residential hall wireless architecture. Phase II, consisting of Cent I, M&M, Farrington Square, Sayre Park, House 104, and Umoja, is expected to be completed in summer 2018.
  • The campus wireless network was expanded for supporting the next generation Internet of Things.
  • Drown Hall wireless was upgraded.
  • Additional access points were added to improve outdoor wireless coverage on all three campuses.
  • Classroom Technology/Technology-Enhanced Spaces

  • A new web-based guide to LTS facilities, http://ltsfacilities.lehigh.edu/, was released to the campus in the fall 2016 semester. This new site highlights LTS-supported technology spaces, equipment, contacts, and capabilities.
  • Digital Media Studio and Help Desk personnel have been trained to serve as auxiliary classroom technology support resources in order to get help to faculty encountering classroom AV problems as soon as possible.
  • Staff are investigating classroom spaces to identify those that could house a second projector and screen.
  • For classrooms with limited whiteboard space due to projection use, the feasibility of adding movable whiteboards is being investigated.
  • CITL staff are working with the client services librarians and the digital scholarship team to purchase DVDs (when available) of highly-circulating VHS tapes in the library’s collection and to digitize those highly-circulating VHS tapes that are not available in DVD format. Once that project is completed (expected completion: end of Spring 2017), currently installed VCRs will be removed from Registrar-scheduled classrooms (expected completion: end of Summer 2017).
  • As budgetary priorities and podium space allows, document cameras will be added to selected classrooms.
  • As lectern and classroom space permit, selected laptop-ready classrooms will be upgraded to Instructor Station classrooms.
  • Smartboards have been installed in some classrooms, but usage was extremely low. Smartboard hardware is evolving and new models of annotation-capable screens will be installed in classrooms as instructional needs dictate.
  • Updates as of December 31, 2017

  • The 6th floor south of EWFM Library was redesigned with new enhanced student collaborative and innovation-focused spaces, including the addition of over 50 seats, power outlets for nearly 100 seats, individual lighting for 64 seats, and 10 portable white boards.
  • Classroom improvements were made this year, including the installation of three Ultra-High-Definition LCD video display walls, thirty-six HD laser projectors, and upgrades of 102 computers in classrooms and computing labs.
  • Course Site:

  • Improved communication with clients by using targeted email, social media, and website communications at key points in the semester to a variety of courses. In the past we relied more heavily on Course Site announcements. Using the new communications approach we saw an immediate drop in questions at the start of the semester. We will continue to evaluate the best way to reach all of clients.
  • Reduced the number of steps to use Panopto with Course Site by adding the block to every course by default, leaving only one step to make the connection.
  • Releasing new documentation dedicated to the most commonly performed/requested tasks in an effort to provide more self-help.
  • Made the login process more efficient by connecting Moodle to sso.lehigh.edu in preparation for supporting InCommon and other federation.
  • Added support for Dropbox so users can access their Dropbox folder from anywhere they encounter a file picker in Course Site. This is in addition to already supporting Google Drive.
  • Additional training is planned for Spring 2017 for faculty and students.
  • Printing

  • LTS is undertaking a review of printing management systems and comparing them to the current system, Papercut. The goal is to reassess the current configuration of Papercut and its potential for meeting our needs while also investigating other products on the market.
  • Updates as of December 31, 2017

  • New and upgraded scanning and mobile printing technologies were implemented.
  • Lehigh Google Apps Adoption:

  • In light of highly positive ratings for Lehigh Google Apps and to address security concerns, LTS is focusing on moving the entire campus to Google email since Google email and Google apps for Education were the highest rated items on the survey. In addition, our Information Security Office states that Google email provides Lehigh a much more secure email environment than our current legacy in-house email service.
  • LTS Web Services:

  • In the fall semester, LTS rolled out the Get Started page on the LTS website (http://lts.lehigh.edu/get-started) designed to acquaint new faculty and staff with LTS services.
  • Both the library and the general LTS web sites are launching initiatives to update and improve the LTS web environment. The Libraries web site redesign is well underway, with an expected Spring 2017 semester launch.
  • Updates as of December 31, 2017

  • LTS launched the redesigned Library website.
  • Software:

  • In Fall 2016, a site license for Matlab was implemented.
  • The SPSS license was modified to permit home use and personal computer use.
  • Discussions are underway to improve access to important software programs that do not offer concurrency via virtualization.
  • A committee is currently evaluating commercial products to facilitate distribution of licensed software to the campus community.
  • Updates as of December 31, 2017

  • A project is underway to improve access to licensed software in a virtualized environment, making it possible to run software any time, anywhere, and on any device. This new method, tentatively named LUapps, will eliminate compatibility issues and provide a more consistent user experience between Mac, Windows, and other devices. LTS will begin piloting the new software delivery method in Spring, 2018, with full deployment to campus expected by Fall, 2018.
  • Raising Awareness of LTS Services:

  • LTS is exploring new ways of marketing LTS services and raising awareness through partnerships with other campus units as well as a mix of social media, print, web/online, and targeted messaging.
  • The LTSTalk newsletter will continue to be developed and enhanced.
  • College teams, Administrative Computing, and Student and General Services will step up outreach activities to their clients through regular meetings, surveys, feedback sessions, and other approaches.
  • Library Services & Collections:

  • Study the feasibility of expanding building hours to align with student needs and requests.
  • Library staff are exploring several strategies to make interlibrary loan services more personalized and convenient, particularly for faculty and distance education students.
  • Faculty will be surveyed to determine additional scholarly journals needed for teaching and research.
  • Ebook platforms will be expanded, focusing on new evidence-based programs.
  • A new improved library catalog interface was introduced in Fall of 2016
  • The floor numbering of the E.W. Fairchild-Martindale Library and Computing Center will be consolidated to improve wayfinding -- see http://ltsnews.lehigh.edu/node/248 for details
  • Updates as of December 31, 2017

  • Electronic book selection and acquisition was expanded.
  • Signage and wayfinding in EWFM 8A and 8B were improved and ASA was updated to reflect revised floor numbering.
  • Supplementing Student Feedback:

    In the Spring 2016 MOR Associates survey, the student response rate was low compared to other groups, and the ratings from students was lower than faculty/staff across most areas. To gather more feedback, LTS held Focus groups in October 2016 to understand more fully student needs and concerns. About forty-five students participated in four focus group meetings. In addition, A brief, open-ended survey was distributed to students and a marketing campaign was undertaken to improve response rates. Over 450 students responded to the Fall survey. Based on this survey and focus group feedback:

  • A new online program was implemented in fall 2016 called “LTS Ramp Up,” which introduced students to the services available through LTS. An online summer program is under development.
  • The LTS Help Desk is offering expanded hours on a pilot basis during fall 2016.
  • LTS will partner with other services and student groups to better inform students of LTS services as resources.
  • In response to student requests, a prayer and meditation space has been established on the 5th floor of the Fairchild-Martindale Library.
  • Updates as of December 31, 2017

  • LTS Help Desk and Chat services were extended to 11PM Sunday through Thursday.
  • EWFM Library hours on Fridays and Saturdays were extended from 10PM to midnight.
  • The Ramp Up Program was launched to introduce LTS resources to first-year students.