On August 26, 2014 HP announced a worldwide voluntary recall and replacement program for certain AC power cords shipped with HP/Compaq notebooks, computers, and accessories. These AC power cords were shipped with products and accessories sold from Sept 2010 through June 2012. The AC power cords have the potential to overheat, posing a fire and burn hazard. HP recommends that customers cease the use of the affected AC power cord. HP customers affected by this problem will be eligible to receive a replacement AC cord at no cost.
The full text of the HP recall notice can be viewed on the HP website.
How to determine if your power cord is affected:
- Disconnect your AC power cord from the wall outlet and mains supply.
- Check the AC adapter end of the cord for the marking “LS-15” molded into the connector. If you do not have “LS-15” on the connector, the power cord is not affected.
- If your adapter cord is marked with “LS-15” please go to the HP Notebook PC AC Power Cord Replacement website at: http://www.hp.com/support/PowerCordReplacement to see if the AC power cord is affected.
Not all of the power cords marked with “LS-15” are affected.
The HP Power Cord Replacement website will have information on how to obtain a free replacement if you are affected by this problem.
Questions regarding this notice can be directed to the LTS Helpdesk
610-758-HELP or firstname.lastname@example.org