Several improvements to streamline call handling for the main Lehigh University phone number went into effect on August 5, 2019. Off campus callers who dial 610-758-3000, and on-campus callers who dial 0, will experience:
- A new auto-attendant menu that efficiently routes callers to high volume destinations such as Admissions and Financial Aid.
- A new speech recognition staff directory that allows callers to locate the person they wish to reach by saying the name (rather than typing or keyboarding).
- 24/7/365 access to the new features.
Callers can still reach a live attendant if needed between 8:00 a.m. and 5:00 p.m., Monday through Friday. If you have any questions about these changes, please contact the LTS Help Desk at 610-758-4357 or firstname.lastname@example.org.