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Jira Service Desk: A new interface for LTS Help

Atlassian Jira Service Desk logo

If you have ever submitted an online request for LTS Help (lehigh.edu/help), you have used our issue-tracking system, FootPrints.

Wanted: Students who love a good challenge to work at the Help Desk, former student employee Bryan Beck answers the call

photo of former student Bryan Beck at Simplylive home office

A phone rings at the LTS Help Desk. What will it be? A question about library hours? A print job gone awry? A failure to connect to the Internet? Could be easy, could be not.

HawkWatch alerts coming to a Windows desktop near you!

Lehigh HawkWatch icon

This summer Lehigh announced its new HawkWatch communications system, which allows students, faculty, and staff to receive university emergency text messaging, delivered to mobile devices, office p

Eric Zematis named Lehigh's new chief information security officer

Photo of Eric Zematis

Eric Zematis, the chief information security officer (CISO) at Charter Oak State College in New Britain, Connecticut, has been named CISO at Lehigh University, effective Dec. 17.

LU Esports Association to raise money for local children’s hospital (RESCHEDULED)

Extra Life logo

Update 11/7/18: This event has been rescheduled for December 1 - December 2, 2018.

2018 LTS Client Satisfaction Survey Preliminary Report

In the Spring of 2018, Library and Technology Services (LTS) engaged an external consultant company, MOR Associates, to perform an independent assessment of client satisfaction for the services pro

LTS Ramp Up introduces First Year Students to LTS!

photo of RaShawn Allen 2018 Ramp Up winner

Incoming First Year Students are invited to complete a summer online orientation to LTS, called the LTS Ramp Up.

Lehigh to host LVAIC cybersecurity workshop, October 4, 2018

cybersecurity photo

Library and Technology Services, in partnership with the Lehigh Valley Association of Independent Colleges (LVAIC) will host a half-day workshop on cybersecurity on Thursday, October 4, 2018 from 9

LVAIC Cyber Security Awareness Month video & poster contest

LVAIC Cyber Security Awareness Month video & poster contest flyer

Ready, set, create!

LTS student computing consultant sees STARS, bright future

photo of student emplyee Victor Contreras outside the ewfm library

When Victor Contreras ‘20 was a high school freshman, a friend asked him if he wanted to buy his broken down iPhone 4 -- cracked on the front, cracked on the back, and a hole where the home button

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